Step 03 - Aspera Setup

Please follow these step by step instructions to get your ADMIN, PRODUCTION TEAM and your VENDORS setup with Aspera on Cloud accounts.

Initial configuration of Aspera on Cloud

• ASPERA ADMINS should follow these INSTRUCTIONS on how to setup your Aspera on Cloud Folders.

Configure Ingest Delivery to work with Aspera on CLoud

• PRODUCTION TEAM should follow these INSTRUCTIONS on how to setup the Aspera on Cloud integration to work with the Ingest Delivery App.

Configure Create Delivery to work with Aspera on Cloud

• VENDORS should follow these INSTRUCTIONS on how to setup the Aspera on Cloud integration to work with the Create Delivery App.

Troubleshooting Aspera on Cloud

If you are having problems with your Aspera connection, here are a few tips:

1. Test your Aspera connection HERE
2. Information about Aspera and your Firewall HERE
3. Allow outbound connections from the client machine: 33001 TCP/UDP and 33001-33010 UDP (This range allows 10 concurrent transfers. Expand range beyond 33010 to allow more than 10)
4. Verify http://local.connectme.us resolves to 127.0.0.1. Check DNS settings on delivery machine if URL does not resolve correctly. In rare instances the hosts file needs to be modified on delivery machine to map local.connectme.us to 127.0.0.1
5. If the delivery machine is a a shared transfer station, the last user might be signed into a different AoC account, causing the correct workspaces not to show up. Select “Log out of IBMid” when logging out.
6. More advanced problems can be directed to IBM’s support alias